Frequently Asked Questions
1. What sizes do you offer?
We offer sizes from XS to XXL for most of our items.
2. Do you ship internationally?
Yes, OroKami ships worldwide! Shipping fees and delivery times vary depending on your location and will be calculated at checkout.
3. How long does shipping take?
Standard shipping usually takes:
- Express delivery: 2–5 business days
- Free Delivery: 5–10 business days
You’ll receive a tracking link once your order has been shipped.
4. Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, yes — just contact us as soon as possible at administration@orokamishop.com. Once the order is packed or shipped, we can no longer make changes.
5. Do you accept returns?
Yes! We accept returns within 14 days of delivery, as long as the item is unworn, unwashed, and in its original packaging. Please visit our Return Policy for details.
6. How do I start a return?
Just email us at administration@orokamishop.com with your order number and the reason for the return. We’ll guide you through the next steps.
7. Do I have to pay for return shipping?
Yes, return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
8. What if I received the wrong item or a damaged product?
We’re really sorry! Please contact us within 14 days of receiving the order with photos and your order number. We’ll send a replacement or refund your purchase.
9. How do I know if an item is in stock?
If you can select a size and add it to your cart, the item is in stock. If a size is unavailable, it will be marked as "Out of stock".
10. What materials do you use for your clothing?
We use high-quality, ethically sourced materials such as 100% cotton, cotton blends, and recycled fabrics. Material details are listed on each product page.
11. Are your clothes unisex?
Yes! Most of our pieces are designed to be gender-neutral. We recommend checking the size chart for the best fit.
12. How do I take care of OroKami clothing?
Wash your items inside out in cold water and avoid using a dryer for best results. Specific care instructions are on the label and product page.
13. Can I use multiple discount codes?
No, only one discount code can be applied per order. Be sure to use the one that gives you the best deal!