How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

Please track your order at our Tracking page https://17track.net/en

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

FAQs – OroKami

OroKami - Frequently Asked Questions (FAQ)

We offer sizes from XS to XXL for most of our items. You can find a detailed size guide on each product page to help you choose the best fit.

Yes, OroKami ships worldwide! Free shipping while the delivery times depending on your location and will be calculated at checkout.

Shipping for the first drop is estimated to take about 4 weeks due to high production.

From the second drop onwards, the estimated shipping time is 7-10 days (varies depending on the country being shipped to).

If your order hasn’t been processed yet, yes — just contact us as soon as possible at team@orokamishop.com. Once the order is packed or shipped, we can no longer make changes.

Yes! We accept returns within 14 days of delivery, as long as the item is unworn, unwashed, and in its original packaging. Please visit our Return Policy for details.

Just email us at team@orokamishop.com with your order number and the reason for the return. We’ll guide you through the next steps.

Yes, return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

We’re really sorry! Please contact us within 14 days of receiving the order with photos and your order number. We’ll send a replacement or refund your purchase.

If you can select a size and add it to your cart, the item is in stock. If a size is unavailable, it will be marked as "Out of stock".

You can also stay up to date on stock and everything else from OroKami via our official Instagram channel @orokamiofficial.

Some items may be restocked, especially our bestsellers. Follow us on Instagram or subscribe to our newsletter for restock updates.

We use high-quality, ethically sourced materials such as 100% cotton, cotton blends, and recycled fabrics.

Yes! Most of our pieces are designed to be gender-neutral.

Wash your items inside out in cold water and avoid using a dryer for best results. Specific care instructions are on the label.

No, only one discount code can be applied per order. Be sure to use the one that gives you the best deal!